WANT TO GET SALESFORCE SERVICE-CLOUD-CONSULTANT CERTIFIED? RELY ON PASS4SURES'S EXAM QUESTIONS FOR EASY SUCCESS

Want to Get Salesforce Service-Cloud-Consultant Certified? Rely on Pass4sures's Exam Questions for Easy Success

Want to Get Salesforce Service-Cloud-Consultant Certified? Rely on Pass4sures's Exam Questions for Easy Success

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How to book the Service-Cloud-Consultant Exam

These are following steps for registering the Salesforce Service-Cloud-Consultant exam.Step 1: Visit to Webassessor Exam RegistrationStep 2: Signup/Login to WebassessorStep 3: Select the onsite proctored or online proctored delivery method of Certification ExamStep 4: Select Date, time and confirm with a payment method

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Salesforce Certified Service Cloud Consultant exam covers a wide range of topics, including case management, contact center management, integration, automation, and reporting. Service-Cloud-Consultant Exam consists of 60 multiple-choice questions and you have 105 minutes to complete it. To pass the exam, you need to score at least 68%.

In order to achieve the certification, candidates must successfully pass a 60-question multiple-choice exam that tests their knowledge of Salesforce Service Cloud features, functionality, and best practices. Service-Cloud-Consultant exam covers a wide range of topics, including service cloud automation, case management, service cloud analytics, and integration with other Salesforce clouds.

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Quiz 2025 Salesforce Useful Service-Cloud-Consultant Valid Cram Materials

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Salesforce Certified Service cloud consultant Sample Questions (Q155-Q160):

NEW QUESTION # 155
A company is changing its case management system to Salesforce. All active accounts, contacts, and closed cases for the past 5 years must be migrated to Salesforce for go-live.
Which approach should be used for the data migration?

  • A. Plan, Prepare, Validate, Execute, Test
  • B. Prepare, Plan, Validate, Execute, Test
  • C. Prepare, Plan, Test, Execute, Validate
  • D. Plan, Prepare, Test, Execute, Validate

Answer: C

Explanation:
Explanation
The steps are as follows:
Prepare: Identify the data sources, formats, volumes, and quality. Define the data mapping and transformation rules. Cleanse and deduplicate the data.
Plan: Define the migration strategy, scope, timeline, resources, and tools. Establish the security and backup procedures. Document the migration plan and get approval from stakeholders.
Test: Perform a trial run of the migration using a subset of data in a sandbox environment. Verify the data quality, integrity, and performance. Identify and resolve any issues or errors.
Execute: Perform the actual migration using the full data set in the production environment. Follow the migration plan and monitor the progress. Log any issues or errors and resolve them as soon as possible.
Validate: Review the migrated data and compare it with the source data. Check for any discrepancies, duplicates, or missing values. Confirm that the data meets the business requirements and expectations.
Verified References: [Data Migration Strategy in Salesforce]


NEW QUESTION # 156
Support agents at Universal Containers are entering customer contact information in multiple ways.
Management is concerned about the high likelihood of duplicate customer contact information being entered.
What should the consultant recommend to prevent duplicate records from being created?

  • A. Grant "View All Data" and instruct them to search.
  • B. Implement Apex triggers for Contact.
  • C. Configure and activate Duplicate Management.

Answer: C


NEW QUESTION # 157
Ursa Major Solar provides onsite support for customers' solar panels. Dispatched technicians work in a specific geography during set hours of the day. Managerrefit wants to minimize the number of rescheduled appointments by ensuring technicians have the required products to complete repairs.
Which feature should a Service Cloud consultant recommend?

  • A. Field Service Inventory
  • B. Operating Hours and Shifts
  • C. Service Appointment Bundling
  • D. Work Oder Assignment

Answer: A

Explanation:
Field Service Inventory is a feature that allows technicians to track and manage the products they need to complete their work orders. It also helps managers to optimize inventory levels and replenishment across warehouses and service vehicles. By using Field Service Inventory, Ursa Major Solar can ensure that technicians have the required products to complete repairs and minimize the number of rescheduled appointments


NEW QUESTION # 158
The VP of Service at Cloud Kicks (CK) wants to enable Service Cloud users to access and generate reports using work order data stored in an enterprise data warehouse (EDW).
Which approach should the consultant recommend to streamline this process with minimal effort?

  • A. Implement a batch integration process that runs every 15 minutes to synchronize work order data into Salesforce.
  • B. Use Salesforce Connect and External Objects to represent work order data in Salesforce.
  • C. Create a Custom Object and utilize Data Loader to import work order data into Salesforce.

Answer: B

Explanation:
Salesforce Connect allows seamless integration with external systems, enabling real-time access to data stored outside of Salesforce without the need for data duplication. By utilizing External Objects, datafrom an enterprise data warehouse (EDW) can be represented within Salesforce, allowing users to access and generate reports on work order data directly.
This approach offers several advantages:
* Real-Time Data Access:Users can view the most current data without waiting for scheduled imports.
* Reduced Storage Costs:Since data isn't stored within Salesforce, it minimizes storage usage and associated costs.
* Simplified Maintenance:Eliminates the need for complex data synchronization processes.
Compared to importing data via Data Loader or implementing batch integration processes, Salesforce Connect provides a more streamlined and efficient solution for accessing external data sources.
References:
https://help.salesforce.com/s/articleView?id=platform.salesforce_connect.htm&language=en_US&type=5
https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference
/sforce_api_objects_external_objects.htm


NEW QUESTION # 159
A consultant is working on a Service Cloud implementation with a fixed budget and timeline. Additional requirements were discovered early on that will result in the project exceeding timeline and budget constraints.
What is the first step the consultant should take to address the issue?

  • A. Document the gap in requirements and discuss the schedule and budget impact with the project team.
  • B. Incorporate the additional requirements into the project scope and continue with the original project schedule.
  • C. Send a change order to the client to account for the additional budget requirements.

Answer: A

Explanation:
Comprehensive and Detailed Explanation:
When additional requirements are identified that may impact the project's scope, timeline, or budget, the first step is to document these gaps and discuss their implications with the project team. This collaborative approach ensures that all stakeholders are aware of the potential impacts and can make informed decisions on how to proceed.
From Salesforce's best practices:
"When additional requirements are discovered that will result in the project exceeding timeline and budget constraints, the first step is to document the gap in requirements and discuss the schedule and budget impact with the project team."
-Salesforce Trailblazer Community
This approach allows for a transparent assessment and facilitates the development of a plan to address the new requirements, which may include reprioritizing tasks, adjusting timelines, or negotiating additional resources.


NEW QUESTION # 160
......

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