GET RELIABLE TEST ITIL-4-FOUNDATION OBJECTIVES PDF AND PASS EXAM IN FIRST ATTEMPT

Get Reliable Test ITIL-4-Foundation Objectives Pdf and Pass Exam in First Attempt

Get Reliable Test ITIL-4-Foundation Objectives Pdf and Pass Exam in First Attempt

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ITIL 4 Foundation Exam is a globally recognized certification program designed to help professionals and organizations understand the best practices for IT service management. ITIL-4-Foundation exam covers the latest version of ITIL, which is the most widely used IT service management framework in the world. The ITIL 4 Foundation Exam focuses on core principles, concepts, and terminology of the ITIL framework. It is an ideal starting point for professionals who are new to ITIL or want to refresh their knowledge.

ITIL 4 Foundation exam covers a range of topics including the ITIL service value system, service management practices, and key concepts of ITIL 4. ITIL-4-Foundation exam consists of 40 multiple-choice questions and has a time limit of 60 minutes. A passing score of 65% is required to obtain the certification. The ITIL 4 Foundation certification is recognized globally and is a valuable credential for IT professionals looking to advance their career in IT service management.

ITIL 4 Foundation exam consists of 40 multiple-choice questions and has a duration of 60 minutes. The passing score for the exam is 65%, which means you need to answer at least 26 questions correctly to pass. ITIL-4-Foundation Exam can be taken online or at a testing center. The cost of the exam varies depending on your location and the exam delivery method.

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ITIL 4 Foundation Exam Sample Questions (Q514-Q519):

NEW QUESTION # 514
Which practice has a purpose that involves creating closer, more collaborative relationships?

  • A. Release management
  • B. Service configuration management
  • C. Information security management
  • D. Suppler management

Answer: D

Explanation:
The purpose of the supplier management practice is to ensure that the organization's suppliers and their performances are managed appropriately to support the seamless provision of quality products and services1. This practice involves creating closer, more collaborative relationships with key suppliers to improve efficiency, effectiveness, and innovation2. Reference: ITIL Foundation - ITIL 4 Edition, page 16; ITIL 4 - A Pocket Guide, page 38.


NEW QUESTION # 515
When considering the type of relationship required with other organizations involved in the design and delivery of services, which dimension of service management are you utilizing?

  • A. Organizations and people
  • B. Information and technology
  • C. Partners and suppliers
  • D. Value streams and processes

Answer: C

Explanation:
Partners and suppliers are one of the four dimensions of service management that influence the effectiveness and efficiency of service delivery1. This dimension covers the relationships that an organization has with other organizations that are involved in the design, development, deployment, delivery, support, and improvement of services2. This dimension also includes the contracts, agreements, and policies that govern these relationships3. References: ITIL Foundation - ITIL 4 Edition, page 8; ITIL 4 - A Pocket Guide, page
19; ITIL 4 Practice Guide: Partner and Supplier Management, page 7.


NEW QUESTION # 516
Which statement about outcomes is CORRECT?

  • A. They allow service consumers to achieve a desired result.
  • B. They are deliverables provided to service consumers.
  • C. They provide products to service providers based on outputs.
  • D. The co-create value for service providers by reducing costs and risks.

Answer: A


NEW QUESTION # 517
What is the difference between the 'incident management' and 'service desk' practices?

  • A. incident management manages interruptions to service desk monitors achieved service quality
  • B. Incident management restores service operation, service desk provides communication with users
  • C. incident management resolves issues, service desk investigates the underlying causes of issues
  • D. incident management resolves complex issues, service desk resolve simpler issues.

Answer: B

Explanation:
Explanation
A help desk is considered to be focused on break-fix (what ITIL calls incident management), whereas a service desk is there to assist with not only break-fix but also with service requests (requests for new services) and requests for information (such as "how do I do X?").
https://www.atlassian.com/itsm/service-request-management/help-desk-vs-service-desk-vs-itsm#:~:text=A%20h


NEW QUESTION # 518
Which should be handled by 'service request management'?

  • A. A request to implement a security patch
  • B. A request to provide a laptop
  • C. A request to change a target in a service level agreement
  • D. A request to resolve an error in a service

Answer: B


NEW QUESTION # 519
......

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